Store Policy
Customer Care
Questions about an order, a product or a return? Email us at contact@my-house-store.com or use the form on our Contact page. We answer every message within 1 business day, Monday to Friday.
Please include your order number so we can help you faster.
Privacy & Safety
We only collect the information we need to process and deliver your order: your name, email address, shipping address and phone number. Payments are processed securely by Stripe, and we never see or store your full card number.
We use your information to fulfill your order, send order and shipping updates, and answer your questions. It is shared only with the partners needed to ship your order. We never sell your personal data. If you subscribe to our newsletter, you can unsubscribe at any time. To access or delete your data, email contact@my-house-store.com.
Wholesale Inquiries
Email contact@my-house-store.com with the products and quantities you need, and we'll reply with pricing within 2 business days.
Payment Methods
- Visa, Mastercard, American Express and other major credit and debit cards
- All payments are processed securely by Stripe